Our post and packing delivers simplicity and discretion. For customers in the United States, please go to our dedicated US website www.ahyes.org
When will my order be processed and despatched?
Online orders received before 15:00/3.00pm GMT are despatched the same day, where practical, and we aim to fulfil all orders within 24 hours, except on weekends and public holidays.
Once I’ve placed my order, can I amend it?
Due to the way in which process orders, once an order has been accepted we are unable to amend them.
Want your order to be tracked?
Orders shipped on a tracked service are processed within the same time frame as above.
What are the shipping costs and delivery times?
| United Kingdom | ||
| Order value | 2nd class | 1st class |
| Over £40.00 | FREE | £0.50 |
| Up to £39.99 | £2.99 | £3.49 |
| 2nd class: 2-3 working days 1st class: 1-2 working days | ||
Rest of World |
International Airmail |
For orders over $50 – Free |
For orders under $50 – $7.49 |
(Estimated delivery times 5-15 business days) Please note that all orders are processed within 48 hours of being received but delivery times for rest of world countries may vary significantly depending on distance. |
EU - Zone 1 | |
Order value | International Airmail |
Over €40 | FREE |
Up to €40 | €10.99 |
Delivery typically 5-7 working days | |
| EU - Zone 2 | |
| Order value | International Airmail |
| Over €40 | FREE |
| Up to €40 | €11.99 |
| Delivery typically 5-7 working days | |
| EU - Zone 3 | |
Order value | International Airmail |
Over €40 | FREE |
Up to €40 | €13.99 |
Delivery typically 5-7 working days | |
| EU - Zone 4 | |
| Order value | International Airmail |
Over €40 | FREE |
Up to €40 | €13.99 |
Delivery typically 5-7 working days | |
| France | |
| Order value | La Poste |
Over €40 | FREE |
Up to €40 | €7.99 |
Delivery typically 5-7 working days | |
Please note that these delivery times are the estimates provided by the postal services that we use. For UK customers, this is the link to the Royal Mail website Click here for more information. Delays (seasonal or security related) can occasionally happen that are beyond our control.
In cases of extreme urgency for delivery within 2-4 business days outside UK please email us for a courier service quote on: hello@yesyesyes.org
What will my parcel look like?
Discretion and your privacy are hugely important to us, so your order will be sent to you in a plain box or padded envelope. The YES YES® Company name will not appear on the outside of the package. The return address label on your package (which we are required to provide) will show as: 3L Trading Ltd., Meadow Barn, Norton Farm, Selborne Road, Alton, Hants GU34 3NB, UK