The Luberation Laboratory Ltd is committed to preserving the privacy of all visitors to our website at www.yesyesyes.org. Please read the following privacy policy to understand how we use and protect the information that you provide to us.
By registering or placing an order on this website, you consent to the collection, use, retention and transfer of your information under the terms of this policy.
INFORMATION THAT WE COLLECT FROM YOU
When you visit, register or order products or services on www.yesyesyes.org you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information.
We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us.
To maintain customer service standards and to assist staff training, we may record and monitor incoming calls.
USE OF YOUR INFORMATION
Your information will enable you to access all parts of our website and us to supply the goods or services you have requested. It will enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.
We may use your information to contact you from time to time to ask for your views on our products and services or to notify you about important changes or developments to the website or our products and services. Further, where you have consented, we also use your information to let you know by email about other products services and special offers which may be of interest to you. If you change your mind about being contacted in the future or would like us to correct or delete your details from our database, please email us at isis@yesyesyes.org or use the unsubscribe link at the bottom of one of our emails.
DISCLOSURE OF YOUR INFORMATION
We will not share, sell or distribute any of the information you provide to us to any third party without your prior consent, except where:
| (a) |
required to do so by law or by court order; |
| (b) |
for the purposes of fulfilling your order, including but not limited to sharing your details with third parties for the purposes of taking payment or making deliveries to you; |
| (c) |
sharing with other companies in our group; |
| (d) |
sharing with companies employed by us to perform our legitimate business functions for example where we employ others to provide us with technical assistance with our website or database or to contact you about our website, products, services and special offers; or |
| (e) |
sharing with our internet service provider to enable you to access the website.
If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. |
COOKIES
We may also use technology including “cookies” to monitor website traffic and to personalise the content of the site for you. Cookies are small amounts of information which we may store on your computer. Cookies make it easier for you to use the site during future visits.
Our system will issue cookies to your computer when you log on to the site. They will remember your shopping bag details for seven days only. You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. In that case, you will not be able to order products from the site.
SECURITY AND DATA RETENTION
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information on our customer database for a reasonable period or as long as the law requires.
ACCESSING AND UPDATING
You are entitled to request to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at isis@yesyesyes.org. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you. We will deal with any requests to access your personal information in accordance with the Data Protection Act 1998.
CHANGES TO OUR PRIVACY POLICY
Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification.
CONTACT
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to isis@yesyesyes.org.
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